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City of Cape Town Customer Care Services
BESKRYWING:
In September 2003, the City of Cape Town launched a new Contact Centre. The Centre handles queries regarding municipal services and accounts.

The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning.

The core services that the Contact Centre handles are around:

     
  • rates
  • electricity
  • sewage
  • water
  • refuse removal

The Contact Centre will direct queries about other matters to the appropriate Departments.

Typical matters handled by the Contact Centre include:

  • queries regarding receipt of payments
  • address changes
  • queries regarding credits due
  • follow-up queries
  • fault reporting
  • complaints

If you have your City of Cape Town account number available, your call will be autoatically directed to an area specific operator.
VOORSKRIFTE:
If you have any questions regarding your municipal accounts you can call the Contact Centre on 086 010 3089 between 08:00 and 16:30 on week days.Other customer care services are provided by 193 officials at the City's 108 cash offices. You can also fax your queries to 0860 10 30 90 or email accounts@capetown.gov.za.
VERSKAF DEUR:
STAATSLIGGAAM:
Stad Kaapstad
Die inhoud van hierdie bladsy is laas op 29 Junie 2004 hersien
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