KEY PROJECTS
	Khanya Schools Administration Management System (SAMS) Maternity System (Cradle) Networking Community Health Centres Social Services Electronic Document Management System (EDMS) Fleetman (vehicle management) e-Fuel (fuel management) Cape Gateway Cape Access e-Literacy Download full Ce-I Brochure
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• Forming the Centre for e-Innovation
• Enabling Transformation
• Core Responsibilities
• e-Government Programme Goals

The information technology (IT) and e-government (KEEG) units of the Provincial Government of the Western Cape joined on 1 April 2004 to form the Centre for e-Innovation (Ce-I).

The Centre's purpose is to improve the quality and efficiency of government service delivery and increase public participation in government by driving Information and Communication Technologies (ICTs) within the Provincial Government.

The Ce-I uses technology as a tool to make sure that the correct information reaches its target quickly (both internally and externally) . By using a range of technologies including websites (for example the intranet and the Cape Gateway Portal), email, cellular phones, software applications (for example Geographical Information Systems - GIS), scenario planners and accounting systems, government employees will be able to perform their roles better. This will result in improved public service.

Improving communication with the people of the province is intended to increase public knowledge of government services. Used together, technology and other resources can help build sustainable socio-economic development. This will make government more accountable, and increases the number of people accessing government services, especially people who have previously been unaware of or unable to access government services.

• Provide strategic direction to the provincial top management and Cabinet with regards to e-government and ICT.
• Plan and develop e-government and ICT projects and services across provincial departments.
• Manage infrastructure and applications across departments.
• Render information technology management services to departments.
• Provide administrative services to provincial departments.

• Create a better business environment
  Tenders and related information are available on the Cape Gateway portal. Increased access to government tendering information, contacts for tender advice centres and up-to-date procurement procedures allows the government-to-business environment to open up further. This imrpoves fairness and competition.

• Customers online, not in line
  People needing service from government are able to access help via call centres. This is set up for all departments, most of which are through one main gateway number - 0860 142 142. There are also face-to-face channels, like 142 Long Street and web support, for example questions@capegateway.gov.za.

  A streamlined process for employees to access internal IT services helps ensure that problems are solved quickly.

  Internet access will increasingly be provided at service points through strategic planning and partnerships with structures across government spheres.

• Strengthening good governance and broadening public participation
  Transparency and accountability in government through ICT in management and operations strengthen good governance.

  Informed decision-making also opens opportunities for citizens to be more actively involved in the policy and decision-making processes of government.

• Improving the productivity and efficiency of government departments
  Large-scale re-engineering processes cut red tape and facilitate service delivery. e-Government increases government savings.

  On a basic level, this involves ensuring the day-to-day functioning of the core network infrastructure (WAN and LAN) and core cross-departmental services like BAS, PERSAL and LOGIS. Technology support to big departmental projects like the Health Information System (HIS) is also key.

  The Ce-I is also centrally involved in developing departmental ICT plans with a strong focus on the delivery of iKapa Elihlimayo goals.

• Improving the quality of life for disadvantaged communities
  ICTs help government reach marginalised groups/communities and improve their quality of life. This means empowering them through their participation in the political process, as well as delivering much-needed public information and services.

  Ultimately, the goal of e-government is to enhance the interaction between government, citizens and business to stimulate political, social and economic progress in the Western Cape.