Once complaints are lodged with the Policing Complaints Centre an assessment and/or an initial investigation is made to ascertain the facts of the matter. Efforts are made to resolve the issue by means of networking and interventions with the relevant role players and authorities.

If a member of a policing agency is found to be guilty of an alleged misconduct, this finding is submitted to the Provincial Commissioner and/or relevant authority for their further attention.

If you want to lodge a complaint against a policiing agency, you should complete the complaints form which you can download here in excel or pdf format. You can then:

• Call the complaints line on 021 483 4332.
• Write to the Policing Complaints Centre, Department of Community Safety, PO Box 5346, Cape Town, 5000.
• Lodge a complaint in person at the Tower Block, 12th Floor, 4 Dorp Street, Cape Town.
• Fax the completed form to 021 483 6026.
• Email the completed form to policingcomplaints@pgwc.gov.za.

COMPLIMENTS

Should you wish to inform the Department of good services delivered by a policing agency, you may e-mail this information to policingcomplaints@pgwc.gov.za.

If you need more information, please contact:
Zubaida Bardien
Tel: 021 483 4136 or
Cell: 082 823 8164
Zubardie@pgwc.gov.za