City of Cape Town Customer Care Services
DESCRIPTION: |
In September 2003, the City of Cape Town launched a new Contact Centre. The Centre handles queries regarding municipal services and accounts. The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning. The core services that the Contact Centre handles are around:
 The Contact Centre will direct queries about other matters to the appropriate Departments. Typical matters handled by the Contact Centre include:
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INSTRUCTIONS: |
If you have any questions regarding your municipal accounts you can call the Contact Centre on 086 010 3089 between 08:00 and 16:30 on week days.Other customer care services are provided by 193 officials at the City's 108 cash offices. You can also fax your queries to 0860 10 30 90 or email accounts@capetown.gov.za. |
PROVIDED BY:
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GOVERNMENT BODY:
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City of Cape Town |
The content on this page was last updated on 29 June 2004
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Cape Gateway is a government service aimed primarily at citizens of the Western Cape, providing information on local, provincial and national government |  |