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CONSUMER RIGHTS
Credit and Loans (Public Information)
Most people have some kind of credit or loan. Credit is useful because it allows you to buy goods when you need them. There are numerous regulations and protections in place to ensure that creditors and lenders do not exploit you, but the best protection is to ensure that you know what your rights and duties are.  > 
Consumer Complaints (Service)
If you are unhappy with a service or a product, you have the right to lodge a complaint. You can lodge consumer complaints with Consumer Affairs and Fair Trade.  > 
Consumer Affairs Workshops, Seminars and Information Services (Service)
The Office of the Consumer Protector provides information to the public on their rights as consumers.  > 
Consumer Advice Offices (Facility category)
What are Consumer Rights? (Public Information)
The 2004 National Consumer Survey found that very few South Africans know what their consumer rights are. This short publication sets out the eight internationally recognised consumer rights that underpin consumer rights organisations and campaigns. These rights are not the same as the human rights contained in the constitution, although they are complementary in many ways.  > 
National Consumer Survey (Reports & Research)
(File type: pdf; size: 269 KB)
2004
Department of Trade and Industry (The Government of South Africa)
The results of this survey show that South African consumers do not have a clear idea of what their consumer rights are. A large number of respondents siad that they would like more information about all aspects of consumer rights.  > 
Consumer Survival Guide (Public Information)
(File type: pdf; size: 343 KB)
This brochure contains information on consumer rights and tips on how to avoid unwise purchases.  > 
Lay-By (Public Information)
(File type: pdf; size: 261 KB)
This brochure provides information on the rights and duties of sellers and buyers who enter into lay-by agreements.  > 
Credit (Public Information)
(File type: pdf; size: 254 KB)
This brochure contains information on what to take into consideration before opening a line of credit and what to do if you cannot make your repayments or if you want to pay off the debt early.  > 
The Sheriff (Public Information)
(File type: pdf; size: 308 KB)
This brochure provides information on the sheriffs of the court and their duties.  > 
Cars: Buying and Repairs (Public Information)
(File type: pdf; size: 288 KB)
This brochure contains consumer information on buying a new car or having your car repaired.  > 
The Self-Help Approach to Consumer Problems (Public Information)
(File type: pdf; size: 1.2 MB)
This handbook contains information on consumer rights and consumer organisations. It also contains a simplified complaints procedure and tips on how to be a smart customer.  > 
Western Cape Consumer Affairs (Unfair Business Practices) Act (Act)
(File type: pdf; size: 49 KB)
No. 10 of 2002
Department of Economic Development and Tourism (Provincial Government of the Western Cape)
This Act provides for the creation of an Office of Consumer Protector to receive and investigate complaints of alleged unfair business practices. It also provides for a Consumer Affairs Tribunal to be established to hear cases regarding unfair business practices.  > 
The content on this page was last updated on 20 August 2007
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