One of the biggest problems in the South African Social Security Agency (SASSA), which administers grants and pensions, is that applications take a long time to process through its old paper-based system – and too many files get lost. The Ce-I is helping the department to convert all its existing records to electronic format, as well as generate all new files electronically. This not only eliminates the problem of lost files, it also offers drastically reduced scope for fraud and corruption.

Once the system is well established, the department and the Ce-I will introduce more benefits. Recipients of disability grants and old-age pensions, for example, currently have to travel long distances to government offices to make applications. In future, community workers may be able to travel to people’s homes, capture data directly using the EDMS system and wireless technology, and submit applications instantly to the head office for approval.