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In September 2003, the City of Cape Town launched a new Contact Centre. The Centre handles queries regarding municipal services and accounts. The Contact Centre handles over 4 500 calls per day, most of which are received between 08:00 and 11:00 in the morning. The core services that the Contact Centre handles are around: - rates
- electricity
- sewage
- water
- refuse removal
The Contact Centre will direct queries about other matters to the appropriate Departments. Typical matters handled by the Contact Centre include: - queries regarding receipt of payments
- address changes
- queries regarding credits due
- follow-up queries
- fault reporting
- complaints
If you have your City of Cape Town account number available, your call will be autoatically directed to an area specific operator. |
